♦ Business Etiquettes – Concept, Principles, Significance of Business Etiquettes in 21st Century, Professional Advantage; Need and Importance of Professionalism, Minimum Standards Required by Etiquette Practice

♦ Workplace Etiquette, E-Mail Etiquette, Telephone Etiquette, Dining Etiquette, Meeting Etiquette and Presentation Etiquettes

Pedagogical Approach : Lecture Method, Role Play and Assignments

♦ Corporate Grooming – Concept, Hygiene and Grooming Guide – Posture and Gesture – Yes’s and No’s of Grooming, Appearance and Attire, Clothes Encounters – Gauge in Brain (Formal vs Informal), Connecting and Building Rapport – Listening Skills, Conversational Skills, Body Language

♦ Emotional Intelligence : Importance, Concept, Theory and Measurements. Stress Management : Strategies for Preventing and Relieving Stress. Time Management : Meaning, Techniques and Styles

Pedagogical Approach : Lecture Method, Case Study and Role Play